Shipping policy

Shipping Policy

Order Processing

All orders are subject to review and acceptance.

Orders are typically processed within a reasonable timeframe after payment has been received and verified. Processing times may vary depending on order volume, inventory availability, holidays, product availability, and other operational factors.

We reserve the right to delay, refuse, or cancel any order at our sole discretion.

Shipping Timeframes

Delivery estimates provided at checkout are estimates only and are not guaranteed.

Actual delivery times may vary based on shipping carrier performance, destination, weather conditions, customs processing, supply chain disruptions, holidays, and other factors outside our control.

While many orders arrive within a reasonable period after shipment, we do not guarantee delivery by any specific date or timeframe.

Customers should not make purchasing decisions based on estimated delivery dates.

Shipping Carriers

We reserve the right to select the carrier and shipping method used for any order.

Shipping methods may be changed without prior notice when necessary to fulfill an order.

Tracking Information

Tracking information, when available, will be provided after an order has been processed and shipped.

Tracking updates are controlled by the shipping carrier and may not immediately reflect package movement.

We are not responsible for carrier tracking delays or inaccuracies.

Delays

Shipping delays may occur due to:

  • High order volumes

  • Weather events

  • Carrier disruptions

  • Customs inspections

  • Supply chain issues

  • National holidays

  • Incorrect customer information

  • Events beyond our reasonable control

Such delays do not qualify an order for cancellation, refund, reimbursement, or compensation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Orders returned due to an incorrect or incomplete address may require additional shipping charges before reshipment.

We are not responsible for orders delivered to addresses provided incorrectly by the customer.

Lost, Stolen, or Missing Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

Oak & Ember is not responsible for packages that are lost, stolen, delayed, misdelivered, or damaged after being accepted by the carrier.

Customers are encouraged to contact the shipping carrier directly regarding delivery issues.

Any replacement or refund provided in such situations shall be solely at our discretion.

Refused Deliveries

Orders refused by the recipient may be subject to return shipping charges, handling fees, restocking fees, and any other costs incurred as a result of the refusal.

These amounts may be deducted from any refund issued.

International Shipping

International orders may be subject to customs duties, taxes, import fees, and other charges imposed by local authorities.

These charges are the sole responsibility of the customer.

We are not responsible for customs delays, inspections, or fees.

Order Status

We reserve the right to place orders on hold for verification, inventory review, fraud prevention, or operational reasons.

Customers may be contacted for additional information before shipment.

Contact

Shipping questions may be submitted to:

oakandemberlights.com@gmail.com

We make reasonable efforts to respond to inquiries, but do not guarantee response times.